About the Client

The client was one of the specialist service providers for the Claims' unit of a main health care organization serving roughly 70 million people from one side of the country to the other.

The Problem

• The company faced challenges in meeting client demands within agreed timelines and spent significant time extracting reports from web applications.

• Prior to robotization, they were manually processing forty reports daily from a specific application, providing details of open/closed cases crucial for daily tasks.
• This manual process was prone to high levels of human error.

The Solution

• With Robotics Process Automation, the company could automate the process previously done manually.
• They assigned a robot to download reports from the specific application daily, using easily defined rules. Additionally, an email notification was triggered upon successful completion.

Value Added

• Achieved 100% FTE savings
• Reduced costs by over $1.0 million annually
• Improved operational quality
• Achieved a 100% accuracy rate in processing