About the Client

The client was one of the specialist service providers for the Claims' unit of a main health care organization serving roughly 70 million people from one side of the country to the other.

The Problem

Healthcare institutions often struggle to ensure that patients follow their post-discharge guidelines, including prescriptions and medication instructions, leading to potential complications. Monitoring and ensuring compliance with these instructions are challenging for healthcare providers.

The Solution

Robotic Process Automation (RPA) offers a solution to this challenge. RPA bots can verify the accuracy of discharge guidelines and send reminders to patients regarding prescription pickups. Additionally, RPA can be leveraged to notify patients about upcoming doctor's appointments and medical tests. Furthermore, RPA bots can alert healthcare providers if any patient requires further assistance with their condition.

Value Added

• Automated 90% of the effort
• Achieved a 70% reduction in costs annually
• Increased turnaround time by 80%
• Achieved 100% accuracy in compliance monitoring